Operations Director
Company name: Sapphire Independent Housing (SIH)
Location: London
Salary: £79,926 per annum
Closing date: 9am Friday 13 February 2026
About the Organisation
Sapphire Independent Housing (SIH) is a values-driven registered housing provider, managing 353 homes across London and Hertfordshire, with a further 60 in our development pipeline. Our portfolio includes supported housing, general needs homes, temporary accommodation, shared ownership, and intermediate rent.
We are a high-performing small provider with a £5.7m turnover and hold Customer Service Excellence and Gold Standard Investors in People accreditations. Ambitious, collaborative and resident-focused, we are committed to making a tangible difference to our resident’s lives.
The Role
We are seeking a strong, experienced senior manager to join our Executive Management Team as Operations Director. Reporting to the Chief Executive, you will lead housing management, asset management, supported housing and leasehold services, ensuring excellent, compliant and financially sustainable delivery.
It is an exciting time to join us. You will help shape our future direction, balancing strategic leadership with day-to-day delivery, supporting your teams, stepping in where needed and ensuring delivery on the ground.
What you’ll do
- Lead the delivery of our housing and support services, ensuring quality, compliance, and value for money
- Drive our asset management strategy, including health and safety and regulatory compliance
- Oversee supported housing services, ensuring contractual compliance and financial sustainability
- Shape decisions on growth and the management of new homes
- Lead resident engagement, ensuring customers influence how services are delivered
- Act as a visible ambassador for SIH, building strong relationships across the association as well as with partners, funders and other agencies.
About you
We are looking for:
- A proven operational leader with excellent people skills and a strong track record of achievement in one or more of the following areas: asset management, housing management, supported housing or leasehold management.
- A confident approach to working with boards, governance and regulatory frameworks.
- A clear commitment to resident engagement and delivering the highest service standards.
- A willingness to study towards, and achieve, a Level 5 CIH Housing Management qualification, if not already held.
Why Join Us
If you can embody our values, shape strategy with impact, drive operational excellence and deliver homes and services that genuinely transform lives, we would like to hear from you.
How to Apply
In the first instance please read through the Candidate Brief below.
We are dedicated to ensuing an inclusive recruitment process and are open to considering any reasonable adjustments needed by candidates at any stage of the process.
If having read through the brief you would like an informal chat with Hilary please email hilary@hilarychanningassociates.co.uk to schedule a call.
Remember to complete the Declaration Form and you are invited to complete the Equalities Form (not mandatory).
We look forward to receiving your application.